Office Supply Solutions: The Local St. Louis Team That Makes Office Order Simple
Office Supply Solutions: The Local St. Louis Team That Makes Office Order Simple
Office Supply Solutions is a hands-on, St. Louis office supply company that builds its business on speed, personal service, and a simple promise: “We Make Office Supplies Simple!”
The company sells everything from paper and printer cartridges to office furniture, cleaning supplies, breakroom items, and medical needs products. It also offers free next-day delivery across its standard area and same-day special order delivery in many cases. That combination of wide selection and fast fulfillment is what makes the company stand out.
A company built on relationships, not random calls
Office Supply Solutions was founded in 2010 by Mark Brimer, who now serves as CEO. From the start, the company focused on personal service and word of mouth. Over its first 10 years, it averaged more than one new account per business day, and less than 5% of those accounts came from cold calling.
Instead, the company grew by helping its own clients connect with their target prospects and by building trust in the local business community. That approach is rare in an industry where many companies rely on heavy advertising or generic online sales.
Fast delivery that feels personal
Office Supply Solutions is what is called a stockless dealer, which means it does not always keep every item on site, but it still delivers more than one-third of orders the same day. A large portion of those deliveries are made by the company’s own drivers, not by a third-party courier.
The company says using its own drivers is more personal than a standard courier service, and that it is “really not much different than ordering from Amazon” when you hand pickups over to a generic delivery company. That mindset explains why they emphasize speed and care in their delivery process.
To keep things moving, the company also works closely with S.P. Richards (SPR), a national office supply partner. This partnership lets them pick up orders in the St. Louis, Chicago, Memphis, and Kansas City markets and expedite them for local needs.
A big move that was just three doors down
After 12.5 years at the same Bridgeton location, Office Supply Solutions moved in late 2022. But the move had a twist that only a local business could make: the new location is exactly three doors down from the old one. The company now sits at 12735 Carrollton Industrial Court in Bridgeton, MO.
That small-distance move is a fun story because it shows how grounded the company is in its neighborhood. It did not sprint to a new city or a new region. It simply expanded its space while staying in the same familiar area.
Product range and pricing
Office Supply Solutions keeps an in-depth selection of about 30,000 items ready for immediate shipping, including both name-brand products and high-quality compatible options. The catalog includes printer cartridges, paper, general office supplies, janitorial supplies, break room supplies, medical needs, and office furniture.
The company says its efficient operation allows it to pass lower costs to customers and help buyers save up to 15% or more by educating them on product options. That focus on education and cost-saving is part of what makes the company feel more like a partner than just a vendor.
Rock-star service and a “can-help” attitude
The company describes its customer service as “rock-star” and says it has a can-do, can-help approach. Staff will often reach out after an order is placed (by phone, email, text, or on the website) and suggest a cost-saving option if the customer is interested.
Much of the company’s sales growth comes from suggestive selling at the end of calls, as well as from short videos on Instagram that show different products. This shows that the company blends traditional service with modern digital tools.
A community leader, not just a supplier
When the company’s dealership turned five in 2015, it hosted a business networking party attended by over 250 people. Those networking events are now held quarterly, with around 1,000 people attending each year.
Through these events, the company sees itself as a community leader, which helps it gain easier entry into new prospective clients. The idea is that if customers are successful, the company is successful too. This mindset pushes employees to get involved and bring in new opportunities, with compensation tied to the long-term value of the account.
What makes Office Supply Solutions different
Office Supply Solutions is not trying to be the biggest office supply company. It is trying to be the most helpful, responsive, and personal. Here are the key differences:
Personal service over automation
Every customer has a personal representative who helps them every time they order. The company says many large retailers do not offer this level of service.
Fast, local delivery
The company offers free next-day delivery and same-day special order delivery in many cases. It uses its own drivers for many deliveries, which adds a personal touch.
High fulfillment accuracy
Office Supply Solutions claims a fulfillment accuracy of 99.8%, which it says is unsurpassed in the industry. That is a strong confidence signal for customers who need reliable delivery.
Strong industry experience
The company has a combined 50 years of experience in the industry, and it serves customers with personalized guidance and a wide product range.
Relationship-based growth
Less than 5% of accounts came from cold calling over the first 10 years. The company grew by referrals and by helping clients connect with their target prospects.
A company that sees itself as a resource
Mark Brimer says the company’s typical customers are people who value their time. They expect the company to do product research for them, not just offer a catalog or website. The company provides both, but it positions itself as a resource and a partner for the entire business.
The company’s thinking is simple: if customers are successful, so is Office Supply Solutions. That idea is built into the business model, and it is why staff are encouraged to get involved in growing new opportunities.
The bottom line
Office Supply Solutions is a local St. Louis office supply company that has built its business on speed, personal service, and community relationships. It delivers quickly, keeps a strong product range, and offers a level of care that many large chains do not. For businesses that value time and want a partner they can trust, Office Supply Solutions is a clear choice.
The company’s quote sums up its promise perfectly: “We Make Office Supplies Simple!”
